Frequently Asked Questions
How long will it take for my cabinet to arrive?
This will depend on the size and type of order that you have made. With many of our standard cabinets, we can have your cabinet sent to you within a few days after your order. However, with custom made cabinets, orders can take over a month for our team to build and ship your designed cabinet to your home.
Where do you source your cabinets?
We source all of the resources used to build our cabinets from top suppliers around the country. If you would like to find out more about our work with these suppliers as well as who we work with, check out our website for more information.
How long do cabinets take to install?
In general, cabinets can be installed within a few days for a whole kitchen fitting. However, other cabinets within your home can be installed in as little time as a few hours depending on the accessibility of the room, as well as the type of cabinet being installed.
Can I pick up my order?
Unfortunately, you cannot pick your order up from us. Instead, our team will have your order specially delivered to your home on a date agreed prior to the installation process.
Will I need any special tools to put my cabinets together?
In general, you will only need simple tools such as a small drill, and a hammer for any pins you need to drill in. if your cabinet uses any unusual parts of difficult pieces, our team will have put this together for you prior to the arrival of your cabinet.
My DIY Kitchen is missing a piece, what shall I do?
If any of our pack deliveries are missing any piece or item, inform our team immediately. We will send you a replacement of that piece as soon as possible so that you can complete the construction of your new cabinet.
Can you install my cabinet while I’m away from home?
Of course! Once you have given our team permission, they can install your cabinet for you whether you are a home or away at the time. If you happen to be away, our team will either leave your key in a pre-agreed location once they have finished. If we have not agreed on a location, they will post it through your letterbox to ensure it is in a safe and secure location.
Can I change/adjust my delivery date?
This would depend on the type of order that you have made, as well as the time frame between your order and the date it is meant to be delivered. For example, you may be able to change your delivery date should the date be a few weeks apart. However, if the date is only a few days before you may not be able to change it and will likely be charged for doing so. Additionally, some custom orders may not allow a change of delivery date due to the nature of the work.